Contact
One inbox, monitored by the people who build this, not a ticket queue.
Last updated 12 September 2026
Email us
This is the right address for everything: a question before you buy, a bug, a refund request, or a request about your data. We aim to reply within two business days.
Billing questions go faster with these
- the email address on your account, and
- the invoice or transaction number from your Paddle receipt — Paddle is the merchant of record, so that is where the payment record lives.
Who you are writing to
Moss Agents is operated by Coffis. Payments are processed by Paddle as merchant of record; if you need a VAT invoice or a tax document, it comes from them and you can request it from your receipt.
Before you buy
You can see exactly what a report looks like without paying or signing up — run a free scan and read the report it produces. It is the same report a paid plan generates, just from a single scan rather than daily monitoring.