Customer support software
Which helpdesk tools AI engines put in front of support leaders?
Zendesk was named in 100% of answers across one AI engine.
- Engines
- DeepSeek (deepseek-chat)
- Prompts asked
- 10
- Answers counted
- 10
- Measured
- 2026-09-13
Who got named
Across 8 brands we tracked. “Named in” is the raw count — with 10 answers, each one is 10% of the sample.
| Best position | Brand | Named in | Rate | Avg position |
|---|---|---|---|---|
| 2 | Zendesk | 10/10 | 100% | 2.5 |
| 1 | Freshdesk | 8/10 | 80% | 2.5 |
| 1 | Help Scout | 8/10 | 80% | 1.3 |
| 1 | Intercom | 8/10 | 80% | 2.7 |
| 1 | Crisp | 5/10 | 50% | 2.5 |
| 1 | Gorgias | 5/10 | 50% | 1.0 |
| 1 | Front | 4/10 | 40% | 1.0 |
| — | LiveChat | 2/10 | 20% | — |
Question by question
Which of the 8 tracked brands each prompt named — Zendesk, the leader, is highlighted.
- Best helpdesk software for a SaaS companyIntercom · Zendesk · Freshdesk · Help Scout · Front
- Intercom alternativesIntercom · Zendesk · Freshdesk · Help Scout · Crisp · Front · Gorgias · LiveChat
- What is the best customer support tool for a small team?Zendesk · Freshdesk · Help Scout · Front · Gorgias
- Best live chat software for a websiteIntercom · Zendesk · Crisp · Gorgias · LiveChat
- Zendesk vs Freshdesk — which is better?Intercom · Zendesk · Freshdesk · Help Scout
- How do I choose helpdesk software?Zendesk · Freshdesk · Help Scout
- Zendesk alternatives for a startupIntercom · Zendesk · Freshdesk · Help Scout · Crisp
- Best customer support tool for ecommerceIntercom · Zendesk · Freshdesk · Help Scout · Crisp · Gorgias
- What is the best shared inbox for a support team?Intercom · Zendesk · Help Scout · Front
- Best helpdesk with an AI chatbotIntercom · Zendesk · Freshdesk · Crisp · Gorgias
Asked the same questions, the top two were separated on 2: only Zendesk in 2.
How this was measured
- Each prompt was asked verbatim — no instruction to produce a list, no mention of AnswerWatch. Biasing the answers would make the numbers meaningless.
- A brand counts as named when its name (or an alias we recorded) appears in the answer text, matched on word boundaries so “Core” does not match inside “Score”.
- Position is the 1-based place in the answer’s main ranked list — the longest list it wrote. Answers often add smaller side-lists (“best for small teams”, “also consider”); counting those would let a brand look like #1 for winning a two-item list. A brand named only in prose, or only in a side-list, has no position and shows “—”.
- The brand list is curated, not the whole market. These are brands we chose to track, so a brand missing from this page is not evidence that AI ignores it. Answers sometimes name companies we did not track; those are not counted.
- Failed API calls are excluded from rates rather than counted as “not named”, and are reported above.
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